Shipping policy

🚚 Shipping Policy

At CEFFILA, we work to ensure your order arrives quickly, safely, and reliably.

🌍 Shipping Areas

We currently ship to:

  • New Zealand

  • Selected countries within Europe

If your country is not available at checkout, you can contact us at:
support@myceffila.com

⏱ Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive an email with tracking information.

🚀 Estimated Delivery Time

Destination Estimated Time

New Zealand

 4–7 business days
Europe 6–10 business days

Delivery times are estimates and may vary depending on location, carrier, or external factors.

📦 Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can also check your shipment status anytime at:
myceffila.com/apps/17TRACK

💸 Shipping Costs

  • Shipping fees are calculated automatically at checkout

  • Free shipping is available on orders above a certain amount (shown at checkout)

⚠️ Delays & External Factors

While we do our best to meet delivery times, CEFFILA is not responsible for delays caused by:

  • Carrier issues

  • Weather conditions or unforeseen events

  • Incorrect information provided by the customer

🏠 Incorrect Address

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at:
support@myceffila.com

Once the order has been shipped, we cannot guarantee address changes.

📦 Lost or Damaged Packages

If your order arrives damaged or has not been received:

  • Contact us within 48 hours of the estimated delivery date

  • Include photos (in case of damage)

Our team will investigate and provide a solution as quickly as possible.

💌 Contact

📧 Email: support@myceffila.com
🕒Monday to Friday: 09:00 – 18:00 
Saturday and Sunday: Closed

🌿 CEFFILA Commitment

At CEFFILA, we take care of every order from the moment it is prepared to the moment it reaches your door.

We want your product to arrive in perfect condition — ready to serve its purpose from day one.