Privacy policy

🔒 Privacy Policy

At CEFFILA, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) 

This Policy clearly explains how we collect, use, and protect your information when you visit our website or make a purchase.

📌 Information We Collect

We may collect the following categories of data:

  • Contact data: name, address, email, phone number

  • Order data: purchases, shipping, and returns

  • Account data: preferences and user settings

  • Communication data: messages sent to our support team

  • Technical data: IP address, browser, device

  • Usage data: interaction with our website

👉 Important:
Payments are processed through secure, certified platforms.
CEFFILA does not store or have access to your full card details.

📊 How We Use Your Information

We use your data to:

  • Process orders and manage shipping

  • Provide customer support

  • Improve our products and services

  • Personalize your shopping experience

  • Send communications (only with your consent)

  • Prevent fraud and ensure security

🤝 Data Sharing

We may share your information only with:

  • Service providers (payments, logistics, hosting)

  • Marketing partners (when necessary)

👉 All partners comply with strict data protection standards.

🌍 International Transfers

In some cases, your data may be transferred outside the European Economic Area (EEA).

We always ensure appropriate safeguards in compliance with European regulations.

🛡 Data Security

We implement technical and organizational measures to protect your information.

We work with trusted providers that use encryption and advanced security systems to safeguard your data.

⏳ Data Retention

We retain your data only for as long as necessary to:

  • Comply with legal obligations

  • Manage orders and accounts

  • Resolve issues and disputes

⚖️ Your Rights

You have the right to:

  • Access your personal data

  • Correct or delete your data

  • Restrict or object to its use

  • Request data portability

You can exercise these rights by contacting us.

🍪 Cookies

We use cookies to enhance your experience and analyze website usage.

You can manage your cookie preferences through your browser settings.

👶 Children’s Data

Our services are not intended for minors.

We do not knowingly collect data from children.

🔄 Changes to This Policy

We may update this policy when necessary to reflect legal or technical changes.

📩 Contact

If you have any questions or wish to exercise your rights:

📧 support@myceffila.com

🌿 CEFFILA Commitment

At CEFFILA, we believe trust is everything.

That’s why we protect your information with the same level of care we put into developing our products.