Refund policy

🌿 Return & Refund Policy

At CEFFILA, your satisfaction is our priority. If your experience with the CEFFILA Bracelet doesn’t meet your expectations — we’re here to make it right.

🛡 30-Day Money-Back Guarantee

We stand behind the quality of every CEFFILA product. That’s why we offer a 30-day satisfaction guarantee from the date of delivery.

If you’re not completely satisfied with your purchase for any reason, simply contact us — we’ll take care of everything. No complicated process. No stress.

🕒 Return Period

You have 30 days from the delivery date to request a return or refund.

To be eligible, the product should:

  • Be unused and in its original packaging
  • Be in the same condition as received

Opened or partially used items may still qualify under our satisfaction guarantee — just contact us and explain your situation.

💸 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Your refund will be issued to the original payment method
  • Processing time: 5–10 business days

Please note:

  • Shipping costs are non-refundable
  • Your bank or card provider may take additional time to process the refund

🔄 Exchanges

We replace items that are:

  • Defective
  • Damaged during shipping
  • Incorrectly shipped

If your order arrives damaged, please contact us within 48 hours of delivery and include photos so we can assist you quickly.

📦 Return Shipping

  • Customers are responsible for return shipping costs
  • If the product is defective or the issue was our error, we will cover the cost

We recommend using a trackable shipping service, as we cannot guarantee receipt of returns without a tracking number.

💌 How to Start a Return

Contact us at:
support@myceffila.com

Our team will guide you through the process quickly and smoothly.

CEFFILA
Simple care. Real balance.